Vodafone — Requesting for 3rd party SIM replacement with my wife

Address:

20 Templars court, NG7 3GT

I am really fed up with Vi India's customer care service. I just came to the UK on 9th Sep 2022, I recharge my Vi number with 295 Rs international roaming plan. However, the SIM didn't work, and not received any OTP during my bank transactions. I am, repeatedly sent emails from 26th Sep to date I didn't get the correct response. I am really worried because all my bank transactions OTP are linked with the same mobile number. I am really unable to do any important transactions (Credit card bill) for that I am paying extra late charges.
The service registration number is ROB-V[protected]
Again I am requesting Vi to issue 3rd party SIM replacement as soon as possible.