My Vodafone no. [protected] has been deactivated due to some issues. This is my Bangalore's no. however I have visited the store in Prayagraj (Uttar Pradesh) and they don't have any solution to it.
A couple of days prior I had gotten the message from Vicare that "Your Vi Connection will be discontinued within 48 hours as your documents have been found non-compliant as per Govt. norms". Post getting that message I promptly called customer care where I got a confirmation that I don't need to stress over this is on the grounds that all is great and I can disregard that message. Again I have the pop-up expressing that it will be discontinued and again I checked with customer care and I have gotten a similar reaction.
Today around 12:30 PM my services have been stopped when I visited the Vi-Store and didn't get any proper way out. I called customer care to check that what would be the alternative so someone said that I haven't recharged my number which is incorrect because I have recharged in the previous month and had a word with the Floor support Supervisor and Manager Ms. Soujanya regarding the same then I got to know that my number has been deactivated due to document issues apparently there was no solution except that I'll have to travel to Bangalore to get it sorted.
This is how Vodafone Idea is treating their customers that for a single issue that customers have to spend a lot to travel from one state to another state just to get documents verified or renewal of sim?
Regards,
Mohammad Noman Was this information helpful? | 
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