Vodafone — Sim replacement after not working proper manner

Address:

Bihar

Hi i am samrat, i replace a vodafone sim on a vodafone retailer. They replace my sim and after 24hour your sim work well. But after 48hour sim is activated and incoming outgoing call are doing well. But sms is not received and send. I try to contact vodafone care they give me a suggestion your balance is low so your sms facility is not working. I soon after some time. I have recharged 129. To continue my services. Not any response by the company to care me. How to solve this problem.
Pls help
My vodafone phone [protected]