[Resolved]  Vodafone Telecom — Charged twice for message pack activation

Address:

Bangalore Urban, Karnataka

To whom ever it may concern, I have tried to activate message pack on 17th Jan 2014 and when first when I dialed *444*23# I got error message "connection problem" and next time when I dialed I got successful message, but in morning when I saw my balance I saw that I was charged twice. When I called customer support on 18th Jan, they registered a complaint "[protected]" and I have attached my mobile screen where you can see the same message followed by one more message. I was told that my money will be refunded in the next 48 hours, but its not. Today on 20th Jan I got a call from Vodafone technician named "Vinod" mentioning that I will not be refund and can take benefit of both the sms pack. This is ridiculous. Why should I use two message pack on the same number same month. This is horrible service I have ever received from Vodafone. Being the # one telecom service, they don't have good customer service and I am really dissatisfied with the service. The person on the phone (Vinod) didn't have proper info about my issue and he is saying that I have activated sms pack through customer support. You Vodafone guys should look into your records correctly before talking to customers..Again after that I called Customer serivice compaint # i.e. 198 and was not satisfied with the service. Please help!!!