Vodafone Telecom — Wrong bill generated for deactivated no

Website:

Telecommunications company · vodafone.in

I have visited vodafone store at leela Bhawan, Patiala and asked for prepaid sim for data pack scheme. Vodafone employees named as "KOMAL AND NIDHI" told me that there is a scheme in which only net pack is available on sim and no calling service with monthly charges for unlimited data pack is Rs.199/- and hence monthly bill will be of Rs.199/-.I have taken a postpaid sim and no was [protected]. I have given address proof of my office. Komal and Nidhi told me that the sim will be activated in next 4 hours and monthly rent will be only 199/-. Next day vodafone employees visited my residence for verification of address proof and it did not match.the sim got deactivated.

In Next 2-3 days I again visited vodafone Store at Leela Bhawan Patiala and asked that why my sim was deactivated. they told me that the sim was deactivated due to address mismatch and u took a prepaid sim. i have taken a prepaid sim. and asked for the bill amount of post paid sim. Komal and Nidhi ensured me that no bill will be generated for postpaid sim as the sim was not activated and deactivated for mismatch of address proof.

After few days, I got a call from vodafone for Bill amount of Rs.663 approximately. I have told him that the sim was deactivated for mismatch of address proof. When I have not used the sim, then how can the bill can be generated for the no [protected]. I with my colleague have also visited vodafone store at Leela Bhawan Patiala on 23.10.2015 at 05:45 P.M. to explain the same thing but Komal and Nidhi misbehaved with us and asked me to pay the bill only. They talked rudely with us and were not ready to listen my complaint. You are requested to kindly look into the matter and resolve the complaint as early as possible as daily calls from Vodafone leads to mental harassment.