[Resolved]  Vodafone — The customer service desk is not happy to help you anymore

Address:

New Delhi, Delhi

This is regarding my complaint reference number :[protected]. I had an internet plan (1GB - 3G plan) on my Vodafone mobile number which i got disconnected on 2nd Oct 2013. But in my bill (dated from 03 Oct 2013 to 02 Nov 2013), the amount (Rs. 250) for the plan is still added. I called the customer care, and at first they don't agree that I got the plan disconnected before the billing date, then after talking to a senior executive, they agreed with my point and then they asked me to wait for 48 hrs but nothing happened. I called them again after 10 days, they again told me that we have escalated the issue through e-mail, and wait for 48 hrs, but my issue is still not resolved. And even the amount is added to next month bill also. I don't understand why Vodafone team is talking so long to resolve a small issue. I have been a loyal customer of Vodafone from past 5 years and have never seen such bad response from the customer care team. I'm really disappointed with the service.