[Resolved] Vodafone — Unauthorized balance deduction | |||
Sir Company deducted rs 114 to in my balance on 7.1.14.N on my cell no. [protected] When i call to consumer care they tell me that i have downloaded chargeble content Althow i have not download any type of content. So plz take a action and remburise my balance Vishal somani Neem ka thana [protected] Was this information helpful? | |||
Complaint marked as Resolved
SIR
COMPANY EXCUTIVE CALL ME AND TELL ME THAT EVEN I DOWNLOAD CONTENT BUT THEY REMBURSHING THE BALANCE THIS TIME ONLY.
MY BALANCE IS REMBURSHIED
THANKS FOR YOUR CO OPRATION
VISHAL SOMANI
9024677771 Vodafone customer support has been notified about the posted complaint. Verified Support Jan 07, 2013 Vodafone India Customer Care's response Hello Shivani, Please share your contact number with us at http://bit.ly/VEYfH2 so that we can address your concern better. Regards, Vodafone Customer Care. | |||
 4 Comments | |||
Comments
I bought my sim recently (within a span of 3 months) and had the offer on std calls - Re 1 for 3 minutes. All my calls since have been costing me accordingly.
Since yesterday however my balance was deducted such that it became -46 from Rs 29.
I spoke to the executives today and they said it was a mistake and my balance will be restored to the amount it was supposed to be.
When this didn't happen I called them again, they were indignant and refused to acknowledge the prior complaint and contested that there was no such plan activated even though the executive I spoke to in the afternoon gave me details and call costs of my previous calls that proved the activation of the std plan.
I wasn't provided with any identification for my complaint/query despite asking for it neither was my problem solved or my balance restored.
I am unable to make any calls due to insufficient balance since.
Since yesterday however my balance was deducted such that it became -46 from Rs 29.
I spoke to the executives today and they said it was a mistake and my balance will be restored to the amount it was supposed to be.
When this didn't happen I called them again, they were indignant and refused to acknowledge the prior complaint and contested that there was no such plan activated even though the executive I spoke to in the afternoon gave me details and call costs of my previous calls that proved the activation of the std plan.
I wasn't provided with any identification for my complaint/query despite asking for it neither was my problem solved or my balance restored.
I am unable to make any calls due to insufficient balance since.
Same
My Mob No. is [protected]. An amount of Rs. 99 has been duducted without notifying me from my account on the name of d2c ndtv. I talked to customer service and they say it can not be refunded. It was without my consent and I want to file complaint for this unauthorized deduction. I want the money to be refunded back to my account.
Nikhil Yadav
Nikhil Yadav
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
36%
Complaints
27109
Pending
0
Resolved
9560
+91 22 7171 5000 (HQ)
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
View all Vodafone India contact information
Vodafone — unauthorized deduction of balance
i suddenly got a message that my caller tunes and miss call alert have been activated and for this i have been charged for rs 30 each, , , , but i have never asked for these services and i have never responsed to their promotional calls or messages, , , when i contacted the customer care they said that, , i personally requested for those services, , which is not true, , my number is [protected], , , please take some initiatives..