[Resolved]  Vodafone — Unauthorized deduction

On 19th august, 2020
On august 5th 2020, i received an sms saying,

"dear customer, thank you for downloading carban_game from carbun8. You have been charged rs. 15."

It was said third party download happened when contacted customer care and said cannot do refund. I am 100% sure that i didn't download anything related to such and customer care person is not at all accepting. How come this has happened without my knowledge?

I see its happening as common problem for many people, eating away ones account balance and then customer care just saying "third party content download, cannot do refund". Please have at-least the process to do the refund in these cases, when a person gives all the proof for not downloading such content and please please be customer friendly.

Other suggestion - please work to improve your service and stop/block these third party download by default itself.
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Aug 11, 2021
Complaint marked as Resolved 
Vodafone India customer support has been notified about the posted complaint.
Verified Support
Aug 25, 2020
Vodafone India Customer Care's response
Dear Customer,

As per our records the deduction was done for a PPU i.e, pay per use service which is only deducted when some kind of services is used by customer on their consent. Hence, We are unable to provide refund for the used service. If you are not satisfied with the response you can write us on [protected]@vodafoneidea.com for further assistance.

Regards,
Snehal
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