[Resolved] Vodafone — Unethical deductions

[Resolved] Vodafone — Unethical deductions

S Sandeep Namboodiri

I received a message today (12.08.20) from Vodafone stating 10 Rs has been deducted for downloading Carbun 8 games.I never downloaded anything.When i caller their customer care.The know nothing about it and said will take request to avoid such malpractices.They have no system in place tto return the money.The money needs to be returned or else i will be forced to leave the services of vodafone.My whole family uses it.Be rest assured Services will be withdrawn.Will not tolerate such day light robbery. +1 photos Was this information helpful? No (0) Yes (0)
Aug 12, 2020 Complaint marked as Resolved Nothing has been done.Cust care informed, there is no way to reverse the money Vodafone India customer support has been notified about the posted complaint. Aug 12, 2020 Updated by Sandeep Namboodiri Sorry phone no is [protected] Verified Support Aug 17, 2020 Vodafone India Customer Care's response Dear Customer, As per our records the deduction was done for a PPU i.e, pay per use service which is only deducted when some kind of services is used by customer on their consent. Hence, We are unable to provide refund for the used service. If you are not satisfied with the response you can write us on [protected]@vodafoneidea.com for further assistance. Regards, Snehal
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