Vodafone — Unfair Treatment and Misleading Information

Around 4 days ago, my father visited a mobile shop to port his Idea sim to Jio due to consistent signal issues and poor service. He paid a total of 200 rupees, which included the Jio recharge, to facilitate the porting process. Subsequently, he received a call from an Idea customer service representative who offered assistance.Given my father's limited knowledge about phones, he followed the instructions provided during the call. However, it has been three days since the call, and his number has not been ported. To add to the frustration, his Idea recharge expired during this time, leaving him with no means to effectively communicate.Upon investigating, I discovered a "port cancel request" message in his messages. When I asked my father about it, he mentioned that he had received a call from Idea and followed their instructions. It's disheartening to see that he was misled and scared into making this decision.I strongly believe that such practices go against the values of transparency and customer service that your company should uphold. My father's innocence and lack of familiarity with technical matters should not have been exploited in this manner.I kindly request that you investigate this matter thoroughly and take appropriate action to address the unfair treatment my father experienced. As a loyal customer, he deserved honest guidance and support, not misleading information.I am sharing this experience on various social media platforms to raise awareness about such practices.