Vodafone — Unwanted and uninformed charges on my account.

Recently got a message saying that I have been charged with ₹25 for handset inbuilt games. But I haven't volunteered and nor did I agree that they would charge me for this. While trying to contact there customer support in any form of way the mostly transfer answered by automated robots. It is very frustrating and if this continues I will port my SIM to another carrier. They have the best possible customer care. They make their customer go through automated voice system so they get frustrated and forget about the actual problem. It's so hard to troubleshoot any kind of problem with their customer support.