[Resolved] Vodafone — VAS activated without my concern | |||
Had not activated any services from my mobile through WAP and were get message for activation of such VAS and if deactivated the services immediately within the same day gets a message for activation of some other services and like wise had been charged for approxiately 4-5 downloads/activation of such services for which i had never given any request through my mobile using WAP. The company has to say that the services were activated through my mobile using WAP. I don't know how to use WAP and no one else uses my phone. Had asked the company to give me a proof which states that the services were activated from my mobile. Such services were activated and were charged even in previous bills. But it was my neglegence that i had not checked the bill and was making the payment regularly. Also there were calls which were wrongly dialled like using # and which could not be completed at all but, also charged for such calls. Had made a complaint to the company twice but the company has to say that the services were activated from my mobile and they gave me the dates when they were activated. But, when asked for the proof to show that my mobile was used for the same, they had nothing to say on this kept me answering the same thing as mentioning the dates when the services were activated. Also, they had not answered me anything for the calls that were worngly charged and the wrongly dialled number could not be completed at all. And now, they are always sending me the sms and emails to pay the bill, which i am not going to pay until the things get solved for the bill of January month 2014 and the previously paid bills where VAS has been activated without my concern. Hence, needs a refund for the bills paid and the current bill. Till the matter gets solved, the company should also not charge me late payment fee. My mobile no. - [protected] Regards, Customer Was this information helpful? | |||
Dec 5, 2016 Complaint marked as Resolved Verified Support Mar 05, 2014 Vodafone India Customer Care's response Hello, We were not able to speak to you when we called earlier. We'll get back to you in a short while. Regards, Vodafone. Verified Support Mar 05, 2014 Vodafone India Customer Care's response Hello Pritib, There was no response when we called on 9***4****0 & 3**9***1. Also, 9***9****4 was busy. We'd like to inform you that usage has been done from same SIM card and charges are correct. We regret we are unable to reverse the data charges. Regards, Vodafone | |||
 2 Comments | |||
Comments
Vodafone has to say that i had downloaded VAS from my mobile which i had not. Had complaint manier times and each time Vodafone customer agent had to say that it has dowloaded from my mobile. When asked to show the proof like ip address and the other data usage or websites used they had to say that they don't have such tracking system and due to privacy reasons won't be able to provide it. If they are not going to provide it, how it can be proved that i had used it. And always the status gets closed saying that informed the customer that the data usage had been done from your side and need to pay the bill. But they are not trying to understand the customer greivance where, the customer is saying that he don't know how to use the internet and had not downloaded any services if vodafone is saying so.. need a proof of it mentioning not only the date when it has been done but mentioning the ip address which states that my mobile has been used for the download.
Also, once the agent had said that you must have activated the auto download option. How the auto download option works.. I guess for downloading anything you need to visit the website and download the things manually. I had not activated any auto download option.
There is a fraud going on...
Would request you to kindly look into the matter and tell me the next step where to apply against vodafone if they are not going to show me the proof or not going to reverse the charges.
They are in a process of barring my services.
Kindly help me with further process.
Regards,
Customer ([protected])
Also, once the agent had said that you must have activated the auto download option. How the auto download option works.. I guess for downloading anything you need to visit the website and download the things manually. I had not activated any auto download option.
There is a fraud going on...
Would request you to kindly look into the matter and tell me the next step where to apply against vodafone if they are not going to show me the proof or not going to reverse the charges.
They are in a process of barring my services.
Kindly help me with further process.
Regards,
Customer ([protected])
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
36%
Complaints
27109
Pending
0
Resolved
9560
+91 22 7171 5000 (HQ)
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
View all Vodafone India contact information
Also, once the agent had said that you must have activated the auto download option. How the auto download option works.. I guess for downloading anything you need to visit the website and download the things manually. I had not activated any auto download option.
There is a fraud going on...
Would request you to kindly look into the matter and tell me the next step where to apply against vodafone if they are not going to show me the proof or not going to reverse the charges.
They are in a process of barring my services.
Kindly help me with further process.
Regards,
Customer ([protected])