Vodafone — VAS subscribed without my approval

Jacob82

from Pathanamthitta, Kerala

May 10, 2022

Address:

Gandhinagar, Gujarat

I just noticed that I have been subscribed to 'Re.1 Store - 7 Days' without my consent, since April 13, 2022.
I tried to deactivate the VAS service via the VI App, but every time I press the 'Deactivate' button, it says that the servers are down and to please try later. Screenshot attached.

I want this service removed from my account ASAP and refund the deducted amount till now!

+1 photos

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Vodafone India customer support has been notified about the posted complaint.

May 22, 2022

Updated by Jacob82 To Vodafone -
It is still not removed!! Again, yesterday, amount was deducted!! And still I cannot deactivate it myself!
Please remove this service ASAP!