[Resolved] Vodafone — Vodafone activated services without my confirmation

mailt89

from Delhi, Delhi

Address:

New Delhi, Delhi

Hello, I want to complain against the Vodafone services. On 28th May 2014 at 7:27pm i got a message that Rs 35 has deducted from my account for activating the Hello1 service. I have not asked for any such service or also not confirmed to for activating this. When i called to Customer Care they told me that I have downloaded this service as it was showing in his system. But I have not downloaded anything. They guys call or send sms for whole day. I Just want my money back and deactivate all such services. My number is [protected].

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Jan 15, 2017

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

May 30, 2014

Vodafone India Customer Care's response Hello,

Thanks for speaking to us. We've made a note of your details & request you to allow us 24 hours to check your concern.

Regards,
Vodafone.

Verified Support

Jun 04, 2014

Vodafone India Customer Care's response Hello,

Thanks for speaking to us. We've processed an amount of Rs.35/- to your account balance. Please let us know if you need any further assistance.

Regards,
Vodafone.