[Resolved]  Vodafone — vodafone bill is very high and i have not used any services

Hi vodafone team,

My name is nishita patel (One of your users). It is been a month since complaining about my bill charges and calling your helpline services numerous times and as well escalating a call to your managers.
I have not received any solution to my problem and let me tell you worst service provider.

Since idea and vodafone has merged (Previously was idea user). I am get high charges on my bill. On 10 june 2020 i call your customer care to know about the charges on my bill i came to know about a plan red x which was activated without my knowledge and without receiving any message about it.

I requested the phone helper to change the plan she inform me if i exit from the plan before 6 months, i have to pay rs 3000 as exit fees (Woah!!!). But there was waived if i charged my plan immediately so i did as soon as she inform i have changed the plan to red entertainment.

Now it is july i yet received a bill of rs-3780 (Great). I have not used any offers which red x provides (You can check in your system).
I will not make any payment for services which i haven't used. Will love to speak with your plan makers or managers about the plan. Or let me use the red x plans then will make the payment for bills.

Hope you for response soonn (Please do your job well).

Attaching a screenshot for plan changes to red entertainment. And please even check the system if i have use the services of red x or not or hear the call conservation between phone helper and me on 10 june 2020 around 4-5 pm.

Mobile number - [protected].

Thank you
Nishita patel.