[Resolved] Vodafone — Vodafone charged extra amount on bill | |||
I am using Vodafone no [protected]. I have been using this no for more than 3-4 year. Due to some issue i have transferred my no from prepared to post-paid. They suggest me the plan of 200rs and 100rs extra for internet plan from which i was getting 300mb. On receipt of the second bill of post-paid called to customer care about my bill where i found that they charged me extra for internet usage which i didn’t use, so they offered my internet plan of Rs/-150 for 1GB, during first week of April 2016. But they did not active the offered plan, which i accepted. I called in Vodafone customer care so many times to change my plan and they replied that your plan will be activated in next 72hours. Recently i received 3rd bill but they have charged as per old plan. Now i called again and now they are saying there was no request before 9th may 2016. I will request you to look into and take appropriate action for value of my money. Was this information helpful? | |||
Jun 8, 2016 Complaint marked as Resolved this complaint is regarding extra bill amount charged during month April and May 2016 and the number i called that is 9811098110 this is customer care number of vodafone. i called on this no repeatedly. but i did not get any positive respond.
vodafone customer care literally lying. they are saying that i called on 9th may for my plan change. but the truth is before 9th may 2016 i called to customer care for the plan changed.
now i am not going to pay extra amount. they are seriously making fool to the customer. Vodafone India customer support has been notified about the posted complaint. | |||
2 Comments | |||
Comments
when i will get solution against my complaint
Reply
Everything month vodabill is getting more and more, customer care saying you are hitting chargeable site . Asked pls help me site for which charges added they don't have clue. Clear indication of cheating customer. What I should do for such fake charges.
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