Vodafone — Vodafone Customer Care only for Namesake and for Bluffing Customers

Address:

Mumbai City, Maharashtra

From: [protected]@hotmail.com To: corporate.[protected]@vodafone.com CC: vodafonecare.[protected]@vodafone.com Subject: Billing Issues in Current Bill on Call Made on 02/02/2015 to 198 Date: Mon, 9 Mar 2015 23:23:58 +0530 Hello, Greetings ! I had made a call to the complaint team of Vodafone and requested them to change my rental plans from my next billing cycle from whatever rentals and other services charges to only Rs. 99 minimum rental plan and cancel all services as I would be probably porting my number to another service provider. I was given a confirmation by the customer service officer about the call and assured that besides the Rs. 99 rental plan, 3G and all services including 30p outgoing plan etc would be deactivated from your next billing cycle which was the 7th of February. As I check my cellphone, I do see an sms on my cellphone and check some mesg with a service registration number [protected]. So hence if you see I did not use 3G on my cellphone since I was confirmed from the call centre executive that all plans would be deactivated from your next billing cycle and as you check I then after deciding not to port from Vodafone, only on 20th February activated my 3G again and did not use 3G either till 19th February at all nor used my number as was not aware of cheating of Vodafone to keep the services activated to get cheating income for the company to boost revenues. Reversal needed of Rs. 30 charged for Local 30p outgoing Reversal needed of Rs. 394.64 charged for 3G plan 850 as I was assured that it would be deactivated from 7th February the next billing cycle. Also when the retention team had given me a call to stay back with Vodafone, they had offered me a lucrative plan to retain with Vodafone but also promised a reversal of late payment charges of 2 months of Rs. 200 + Taxes as my concern that most of the times their 24 hours machine dnt function properly and neither does the machine accept credit cards when you want to make a payment. If that is the case, I guess Vodafone is just making bogus calls and cheating customers and would either like the company or the consumer forum / Indian Government to take action against the cheater company. Today I made a call to Mr. Ashish Kumar who was not willing to transfer the call to the supervisor even though I tried to make multiple ways to have a conversation nor did he raise a complaint that the concerned supervisor was not on the call available to talk. Then I spoke to Ravindra and rasied a complaint number [protected] who in turn said that you should write an email to fasten the complaint and for the call to be heard which you had made to the agent on the 02/02/2015 to attend to your issue and also regarding the promise made by the retention team on the refund of Rs. 200 Regards, Manmeet Bhamra Cell : [protected]