[Resolved] Vodafone — Vodafone deducting amount by sending unwanted game download message | |
Hi, My vodafone postpaid account for number [protected] has been charged for rs 15 for downloading a carban_game, which is not done by me. Vodafone has just send an sms from vz-ideacms on 19th august 2020 at 11:02 am saying "dear customer, thank you for downloading carban_game from carbun8. You have been charged rs. 15". Was this information helpful? | |
Aug 7, 2021 Complaint marked as Resolved Vodafone India customer support has been notified about the posted complaint. Verified Support Aug 20, 2020 Vodafone India Customer Care's response Dear Customer, As per our records the deduction was done for a PPU i.e, pay per use service which is only deducted when some kind of services is used by customer on their consent. Hence, We are unable to provide refund for the used service. If you are not satisfied with the response you can write us on [protected]@vodafoneidea.com for further assistance. Regards, Snehal | |
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