[Resolved] Vodafone — vodafone gujarat billed me rs. 1080 + gst for "calls - special numbers". | |
Vodafone gujarat billed me rs. 1080 + gst for "calls - special numbers". I have been voda customer since 15 years. This month july 2020 i received my bill which has an exhobiant charge of rs. 1080.00 + gst under the head of "calls - special numbers" under value added services!, I asked for the details of these 'special numbers" from customer care, they were not able to give me any details about these numbers and did not have any solution to this. Next day i was not able to connect to any vodafone customer care call from my phone and the ivr keeps on taking for a ride for hours. I have attached a screensot of the bill. Please keep an eye on your vodafone bills. Was this information helpful? | |
Aug 6, 2021 Complaint marked as Resolved Vodafone India customer support has been notified about the posted complaint. Verified Support Jul 20, 2020 Vodafone India Customer Care's response Dear Customer, We regret the inconvenience caused. As per our records, the charges are correct. Hence, we express our inability to refund the amount. You can write to us on our Customer care Email Id [protected]@vodafoneidea.com for further assistance. Regards, Snehal | |
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This is really unfortunate that Vodafone denies to accept the billing system issues and causes harassment to customer.
This is crystal clear I have not made 200 sms to a fictitious number 53488 .
July bill - special number charges ~1000/- came as big surprise.
Charged in May bill for International SMS where none of the numbers are known to me.
Look at the data
It's on a single day at midnight in the span of 1 min, 39 sms records . Is it possible for a human to do this SMS typing so many big numbers and then send sms.
In spite of multiple follow ups Vodafone customer service continues to overlook on that and continues to pass the blame back to customer.
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