[Resolved] Vodafone — vodafone looting customer

deshdeepak.shukla

Address:

New Delhi, Delhi

I have been a customer with Vodafone postpaid user since Jan 2013 ? my account number is 5.70155.00.00.[protected]. and mobile number is [protected]. 1. My credit limit is just 2500 INR. However, This month Vodafone has generated bill of amount 19892 INR. Here, big question comes why Vodafone hadn?t stopped my services when my credit limit was crossed. In generated bill, calling recharges are normal as previous bills. But, recharges for data usage is 19820 INR approx. 2. As per generated bill, I have used 6.3 GB of 2G data from 28-Aug to 27-sept. But, I completely disagree with this much data usage. when I have already taken 190 RS 2G-internet plan for 3GB. Also, I haven?t got any intimation for data plan was over. The changes are also not applicable. The payment of bill is completely beyond my limits. I can?t pay this kind of hefty amount for mobile usage. Please let me know if anyone can help me here.

Was this information helpful?

No (0)

Yes (0)

Dec 23, 2016

Complaint marked as Resolved

Vodafone customer support has been notified about the posted complaint.

Verified Support

Oct 29, 2013

Vodafone India Customer Care's response Hello Deepak,

We assure that we are looking into your concern and will get back to you with further assistance in 24 hours.

Regards,
Vodafone Customer Care.

Verified Support

Oct 31, 2013

Vodafone India Customer Care's response Hello Deepak,

Kindly allow us 48 hours to resolve your concern. We appreciate your patience.

Regards,
Vodafone Customer Care, Delhi & NCR

Verified Support

Nov 05, 2013

Vodafone India Customer Care's response Hello Deepak,

We request you to allow us 48 hours to get back to you with further updates.

Regards,
Vodafone Customer Care.

Verified Support

Nov 06, 2013

Vodafone India Customer Care's response Hello Deepak,

As discussed, you have been charged accurately and we are unable to reverse any charges.

Regards,
Vodafone Customer Care, Delhi & NCR