Vodafone — Why should I liable to pay unnecessary element added by service provider with bill

Myself Piu Roy Chowdhury, my mother Mrs. Swapna Roy Chowdhury, contact number [protected]. Her plan is Rs.399 and including GST, the bill amount is 471/- per month and payment (471/-) done by me without any fail. Being a senior citizen, she only utilise her phone for call receive and net shuffle.
But, in the month of Jun’23 video call charges & from Mar’23 onward, late fees charges add with her bill which was not paid by me. Not possible for me to check each and every bill, so, paid only amount of Rs.471/-.
Now, the the bill amount comes to (bill of Aug’23) Rs.1218.7.
On 11th Sept’23, after the payment of Rs.607/-, received a mail of 0(Zero) outstanding.
After 7 years, I ported my no. to another service provider(15th Sept'23), only because of these unwanted elements every time added with bills.
They asking for payment for those and telling that "the waiver given to you only for retention with Vodafone"(mailed on 21st Sept'23), this precondition was not disclosed by their customer care service at the time of waive off.
From 14th Oct'23, another service provider temporarily suspended my mothers no([protected]).
My question is that why should i pay unnecessary element added by service provider.
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Vodafone India customer support has been notified about the posted complaint.
Nov 22, 2023
Updated by Rchowdhury
Today(22nd Nov'23) received a SMS from Vodafone as below:
"Hi, there is an overdue amount of Rs 899.51 for Vi no. [protected] with relationship no.[protected] We appreciate and value your relationship with us. We are offering a waiver of Rs 179.902 on your total outstanding amount as a special one-time offer for your continued association. Please pay Rs 719.608 immediately. This offer is valid only till 24/11/2023. You can pay securely on https://vi.app.link/vibp For details, contact PRIYO RANJAN DUTTA on [protected]."
That's means, they are asking me to pay the Pro rata basis bill of Sept'23(Rs.288/-) and unnecessary element which they wrongly added with my mothers bills (video call charges, SMS charges, late fee charges etc).
I am ready to pay only the Pro rata basis bill amount of Sept'23(Rs.288/-). Nothing else.
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