[Resolved] Vodafone — Wrong Amount Included.

Complainant82738

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

I have been charged Rs 564 for Vodafone Internet above of my internet pack in my bill. (Period 7th Jan to 6th Feb)
But when i enquired about my data balance from their customer care executive on 1st Feb (call transaction number[protected], they told me that
"your are still having 100mbs of data balance in your account"

But later on seeing my bill, i came to know that they have charged me Internet usage since 17th January stating that you have crossed the maximum usage allowed in the pack.

Also i have been charged Rs 60 as roaming call forwarding, which they activated without my concern.

Yours

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Feb 5, 2016

Complaint marked as Resolved

Problem solved, amount reversed to the account.

Verified Support

Mar 10, 2014

Vodafone India Customer Care's response Hi Moksh,

Thanks for your time on call. We've checked & see that you have already consumed the data. Further, we've also checked your invoice dated 7-Feb-14 & see that the charges levied towards data usage are accurate. Hence, we are unable to reverse the same.

Regards,
Vodafone

Verified Support

Mar 13, 2014

Vodafone India Customer Care's response Hi Moksh,

Please spare a minute and give us your valuable feedback on the social media experience at http://bit.ly/N9s1Co

Regards,
Vodafone.