Vodafone — Wrong charges taken by VI store

Address:195, Venkatachalam Street, Mylapore, Chennai, Tamil Nadu 600004

I visited the Vodafone store on 195, Venkatachalam Street, Mylapore, Chennai, Tamil Nadu 600004 on March 2nd 2023 to 1) change from Postpaid to Prepaid and 2) Change the name registered on the number from my name to my mother's name.

For Changing Postpaid to Prepaid, vodafone store employee asked to pay ₹100 for new sim card
For Changing the registered name, vodafone store employee asked to pay ₹450
For Postpaid bill payment, vodafone store employee asked to pay ₹350

The Vodafone Store employee asked to transfer a Total amount of ₹900 to his gpay 91-[protected]. And no payment receipt was given by Vi store.

When I called customer care, they said that for changing the registered name, it is only ₹50 and the new sim card is free.

I've mailed corporatecare.[protected]@vodafoneidea.com on Thu, Mar 2, 2023 ( service request number is[protected]. But still today refund has not been given. I've also shared the gpay transaction details over email.
Was this information helpful?
No (0)
Yes (0)
Vodafone India customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    Vodafone India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    Vodafone India Phone
    +91 22 7171 5000 (HQ)
    Vodafone India Address
    Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all Vodafone India contact information