[Resolved] Vodafone — wrong recharge reversal request mobile number

Saikat Kumar Sinha

Address:

Kolkata

Hi I am from Kolkata I have wrongly recharged a number in spite of the correct number for a sum of Rs 599 (through online gateway). I have raised the issue with Vodafone on the same day itself by mailing them on the address
[protected]@vodafoneidea.com

Also spoke with the Vodafone care representative Punam Bose and initially, she has promised that wrong recharge will be reversed and the correct number will be recharged with the amount after deducting the GST.

Now today it is more than 5 days and now Vodafone is mailing me stating that the above request can't be fulfilled

I am totally disappointed with the kind of resolution provided and would like to escalate the issue

Was this information helpful?

No (0)

Yes (0)

Aug 14, 2021

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Aug 25, 2020

Vodafone India Customer Care's response Dear Customer,

We regret the inconvenience cause. We request you to upload the Screenshot of the recharge details (date, amount, transaction id) and updated bank statement for further assistance.

Regards,
Snehal