[Resolved] Vodafone — Wrongly charged for ISD when service not active | |||
Vodafone charged wrongly on my cell number [protected] for ISD when ISD service deactivated from plan long back. When I mailed to Vodafone customer service they answer system monitor correctly, all rubbish answer. How come someone get bill for service which not active on plan. I sent them evidence of de-activation but they answered irrelevant. Please help here. Was this information helpful? | |||
Jan 16, 2017 Complaint marked as Resolved Verified Support Jan 15, 2014 Vodafone India Customer Care's response Hello sachin, We were not able to reach you on 9***2****1. Please note, our team is working on your concern & will revert to you on the same within 2 working days. Verified Support Jan 20, 2014 Vodafone India Customer Care's response Hello Sachin, Kindly note, ISD is default service, hence the same got reactivated. However, as a special gesture we have reversed Rs.90 + service tax=101.12. Please note, do not respond to such calls/SMS as they do not represent Vodafone. The same is updated in the link: https://www.vodafone.in/pages/warning_fraudulent.aspx?cid=mum. Also, kindly do not to respond to missed calls from unknown international numbers with prefix other than “+91” or calls/SMS about winning prizes/ lottery as these may be fraudulent calls. These are attempts to lure you into making high value calls or revealing your personal information or to pay a ‘commission’ to claim your winnings. Thanks for speaking to us. Regards, Vodafone Customer Care, Mumbai Verified Support Jan 20, 2014 Vodafone India Customer Care's response Hello Sachin, Please use the following link to share your valuable feedback with us http://bit.ly/1h7XbnV Regards, Vodafone Customer Care, Mumbai | |||
 3 Comments | |||
Comments
Email me your query. I will be busy this week. I did not see your call may be network coverage problem.
Reply
feedback for what? did you resolve issue?
Kindly see again ISD charge applied on recent bills. I already deactivated, why it is getting activated again? What's the use of service selection?
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