[Resolved]  Volkswagen India — 2009 Passat Turbo issues

Address:500016

My last maintenance service visit to PPS motors Secunderabad with the complaint of Turbo not getting kicked in was never resolved and I had been sending and contacting the VW service networks i have not found a solution yet. None is aware exactly what's the issue.
And their predicting potential service charges are exorbitant...
I had been charged for regular periodic maintenance to the tune of 20 Plus thousands... which i feel and enjoy the pleasure of Driving the Passat.
I do not have a true PASSAT that works to it's promise.
Dear VW,
I bought this car with Love for the superior technology you develop and the image of VW cars... Today I am not sure if I ever think of owning another VW at all your service is indeed below the industry standard and the dealer's service network sucks and they do not strive to change my perception.
So do you have any Suggestion or help to offer to change my views?!
With hope one of your sad customer.
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Nov 29, 2016
Complaint marked as Resolved 
Volkswagen India customer support has been notified about the posted complaint.
Verified Support
Oct 22, 2016
Volkswagen India Customer Care's response
Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in
Verified Support
Oct 29, 2016
Volkswagen India Customer Care's response
Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your feedback dated 21st Oct, 2016.

We have not received any response to our request dated 22nd Oct, 2016 for sharing with us your car registration no. & contact details in order to enable us to address to your Query/Concern.

We understand, your concern is resolved and performance of your vehicle is meeting your utmost satisfaction.

In case of any further support of clarification please feel free to contact us at customer.[protected]@volkswagen.co.in or[protected].

We value your association with us, assuring you our best services always.

Yours’ Sincerely,
Customer Care
Volkswagen Passenger Cars India
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