Volkswagen India — 3 registration numbers for same beetle car

Address:

Mumbai City, Maharashtra, 410210

One year ago i had purchased a vw beetle from your (Then) registered volkswagen dealer global gallarie (Now defunct).

After making all payments & taking delivery, i was comfortable as i had signed up for finance from vw finance who had also collected payment for for “zero depreciation” insurance. (Even this is not clearly mentioned in the insurance papers.)
Despite repeated follow ups, i did not get my rc. Nor did i get the original copy of the insurance papers.

One year later, in the went for renewal of insurance and i was in for a rude shock.
This is what my insurance agent pointed out:

1. My beetle has 3 different car registration numbers, leading to the captioned suspicions:
* insurance “cover note” mentions “mh04 tc 1234
* number plate mentions mentions “mh 46 ab 1497”
* officlal website parivahan.gov.in mentions “mh 46 ba 1497”

2. Car number plate supplied by volkswagen is different from registered number.
By making your customer drive with wrong number plates, you are liable for criminal charges.

3. If you had helped ensure that the rc was delivered, you would have hopefully noted the wrong number plate..

4. You have given wrong car registration number to insurance co. (Future generali) & thereby created problems in the insurance.

Please confirm that the above was a mistake and tell us how & when you help rectify the same.