[Resolved] Volkswagen India — Autobahn service center looting parts from my car given for service | |
My polo was given for service here Autobahn Volkswagen service centerPatlon Yard, CTS NO. 151 & 151, 1, Ram Mandir Rd, Somani Gram, Mumbai, Maharashtra 400104 and this is the most hectic and disappointing experience i ever had from a car dealer . They removed parts from my vehicle and may have fixed on to some other cars. When i went to receive car the AC is not working sound system not working rear view mirror is not there apart from that the liquids like wiper liquid and engine coolant is also low. They never did any service or repair just looted the parts from my car and may have fixed to someone else's vehicle. I requested the service advisor Mr Faizal to rectify my concern and he only argued and defended himself and was like do whatever you can i cant help .i dont know wheather this is how all the Volkswagen representatives treats their customer . I was waiting for the launch of new tiguan to book one and never ever in my life iam going to buy a Volkswagen car only because of this dealer. I owns a Toyota four wheeler and their customer service and behaviour are very much pleasing. My car is still at the service center i refused to take it back and iam not going to ever. It's better to burn the car outside Volkswagen india office and show the public the quality of customer care Volkswagen provides Was this information helpful? | |
Aug 10, 2021 Complaint marked as Resolved Volkswagen India customer support has been notified about the posted complaint. Verified Support Apr 11, 2021 Volkswagen India Customer Care's response Dear Customer, Greetings from Volkswagen Passenger Cars! This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd. We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern. Assuring you our best services always. Yours’ Sincerely, Customer Care- Volkswagen Passenger Cars Division of ŠKODA AUTO Volkswagen India Private Limited (formerly known as Volkswagen India Private Limited) | |
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