Volkswagen India — Clutch to be replaced soon after a year of purchase

Address:

Bangalore, Karnataka

My experience with VW Polo This car was purchased by my hubby for me in December 2013. The features we liked Sturdiness Sleek design Mileage But our honeymoon with POLO ended with a bad note and it’s ongoing Within 3 months of its purchase we had to get the steering column replaced b’coz of strange sounds coming from the steering when the vehicle was turning. Apple Motors, Outer Ring Road, Marathahalli, Bangalore happily obliged. Within a year again a visit to the service centre became necessary – this time the air bag indicator was always in the ON mode. This time my husband met 2 senior guys of VW to discuss. This time too Apple Motors rectified this (not in the 1st attempt though) Last week (after a year and 2 months ) the clutch plate has given away. Being a ‘lady’ driver that I am, the immediate response from Apple Motors guys was “the car was not driven properly. It was driven on half clutch. It’s completely driver’s fault. The entire unit has to be replaced and the cost Rs 35, 000 only.” What does that mean? Here I would like to bring to the notice of all MCPs at Apple Motors that women drivers also know when to take their foot off the clutch. I have been driving since 2001 and have driven FIAT Uno, TOYOTA Innova and MARUTI Swift (this one I’ve driven for 7 years). Don’t tell me how to drive. With our slow moving, terrible city traffic, replacement of clutch is not a new thing but does it happen soon after a year? Abroad it’s a popular car. When it comes to India why do all these cars become like this? Doesn’t VW parent company do any quality checking here? Is our POLO (the one that we purchased) a defective piece? One with a manufacturing defect?? VW ... Are you listening?