[Resolved]  Volkswagen India — critical problem in jetta twice mp 09 ch 8207

Address:

31/32 Suyash Vihar, Doctor Colony Indore, Indore, Madhya Pradesh, 452010

My car number is :-mp09ch8207

Good morning sir - my name is nitin nandecha, i'm from indore madhya pradesh.

I am writing this email on ref no. Ccr186534.

About 10 months ago, there was something wrong with my car, due to which all the functions of my car stopped working, for which i contacted your authorized service center so that i could find out the reason.

After some time, i got call that my car's bcm is damaged, and the reason for this is the water goes under bcm, they give me estimate around 1.25 lakh, because of i love my car very much, i asked them to fix the issue.

After that my car issue was fixed and i had taken delivery of the car.

About 10 days ago i again got the same problem and for this i contacted your service center again, i handed over my car to them on 6th sep’19 to check what happened again, although i came to know that it has again the same problem as before.

They told me that they would check and will share the status with me next day but unfortunately i didn’t get any call regarding this, hence i went myself, then they told me that the reason for the not working of the car is not known yet, we will tell you tomorrow, i told them that tomorrow is sunday, then they said we also working on sunday as well, but sunday also i did not get any call from them, so i went back on monday and i find that no one has even touched my car (Have proof) and same is acknowledged by your executive that the engineer is not available.

My anger broke out after this, because after 5 days they are not ready to tell me the exact reason for why my car parts damaged again, and they are not able to identify the reason. Tuesday i got call from anurag that please take your car back because we will not repair parts in warranty.

I asked him to please share estimate cost with me so he told me that we will share tomorrow, however till today i didn’t get any call or email regarding the same, they took my email twice but no response till now.

I called you customer care as well they give me reference id but till now no action seen yet.

My request here is if the part is damage for the same reason (Bcm damage due to water goes inside again) again and again then why they didn’t fixed earlier, should i spend 1 lakh in car every year (Raining reason) like this?

Please help me on this and change my car parts in foc.

Looking forward for your support.

Regards
Nitin
[protected]

On wed, sep 11, 2019, 09:51 vw customer care wrote:
Thank you for your response. However unfortunately customer care team is also not ready to respond till now, even they are not acknowledging that they received my email or not.

Very disappointed 😒😒.

I think i should go via social media now.

Regard's
Nitin
Hide quoted text

On fri, sep 13, 2019, 21:17 vwfsin, groindia wrote:
Dear mr. Nitin,,

Thank you for writing to volkswagen finance!

With reference to your concern, you have written on the email id of volkswagen finance.

We have forwarded your concern to customer. [protected]@volkswagen.co.in for resolution.

Regards,

Grievance redressal team

Volkswagen finance india

Silver utopia, 3rd floor

Cardinal gracious road,

Chakala, andheri east

Mumbai 400099

Direct line no: +[protected]

From: nitin nandecha [mailto:nitin. [protected]@gmail.com]
Sent: friday, september 13, 2019 10:58 am
To: vwfsin, nodalofficer
Cc: vwfsin, groindia; vwfsin, grievanceoffice
Subject: re: ref no. Ccr186534: volkswagen customer care

My car number is :-mp09ch8207

Good morning sir - my name is nitin nandecha, i'm from indore madhya pradesh.

I am writing this email on ref no. Ccr186534.

About 10 months ago, there was something wrong with my car, due to which all the functions of my car stopped working, for which i contacted your authorized service center so that i could find out the reason.

After some time, i got call that my car's bcm is damaged, and the reason for this is the water goes under bcm, they give me estimate around 1.25 lakh, because of i love my car very much, i asked them to fix the issue.

After that my car issue was fixed and i had taken delivery of the car.

About 10 days ago i again got the same problem and for this i contacted your service center again, i handed over my car to them on 6th sep’19 to check what happened again, although i came to know that it has again the same problem as before.

They told me that they would check and will share the status with me next day but unfortunately i didn’t get any call regarding this, hence i went myself, then they told me that the reason for the not working of the car is not known yet, we will tell you tomorrow, i told them that tomorrow is sunday, then they said we also working on sunday as well, but sunday also i did not get any call from them, so i went back on monday and i find that no one has even touched my car (Have proof) and same is acknowledged by your executive that the engineer is not available.

My anger broke out after this, because after 5 days they are not ready to tell me the exact reason for why my car parts damaged again, and they are not able to identify the reason. Tuesday i got call from anurag that please take your car back because we will not repair parts in warranty.

I asked him to please share estimate cost with me so he told me that we will share tomorrow, however till today i didn’t get any call or email regarding the same, they took my email twice but no response till now.

I called you customer care as well they give me reference id but till now no action seen yet.

My request here is if the part is damage for the same reason (Bcm damage due to water goes inside again) again and again then why they didn’t fixed earlier, should i spend 1 lakh in car every year (Raining reason) like this?

Please help me on this and change my car parts in foc.

Looking forward for your support.

Regards

Nitin

[protected]