Volkswagen India — damaged complete base engine

Address:

New Delhi, Delhi

I had purchased a Vento Highline Car 1.6 MPI (MT) on 20.4.2011 from M/s Volkswagen Ring Road, Paschim Vihar, New Delhi bearing No. DL 8C NA 5454 bearing Chasis No. WVWC11600BT045741- Engine No. CLS 064736 after taking Car Loan from my employer i.e. Indian Oil Corporation Ltd. Noida, UP. After that, it was being serviced regularly from your authorized workshops. While coming from Karnal to Delhi on 30.3.15 on the way to Panipat, the radiator got damaged and the collant addidtive got leaked. Due to this, the car engine did not get started. After contacting Volkswagen service centre at Panipat, they informed that the radiator got damaged and be replaced. After replacing new radiator and other coil, plugs the car did not get started. My car is parked at PP Autotek Pvt. Ltd., Near Toll Plaza, G.T. Road, Panipat. They informed me that the complete base engine will be replaced. It is stunned to note that due to radiator damage on the high way how such major damage occurred. It is beyond imagination. Since this car a world renowned, keeping in view, I purchased the said car. But in case due to small radiator problem how the complete base damage/melt due to overheat of vehicle can be happened. The workshop Manager informed me that for replacing the complete base engine, an amount of Rs. 4, 25, 000/- ( Four Lac twenty five thousand) would be involved for such damage. It gives wrong impression to others also while narrating, such happening about such incident, to my colleagues, friends, etc. In case such harassment is being faced by the customer, then why this renowned company is making such car whose radiator is of substandard quality. Due to this small radiator problem, a major problem is occurred. Such contention does not suffice to anybody. You are requested to please advise me and the workshop manager at his Mobile No. [protected]. Since the cost of this car at present is Rs. 4, 50-, 000/-, therefore, question does not arise to spend Rs. 4, 25, 000/- for getting the said car repaired with huge amount. Hence, you are requested to please advise them to get such fault repaired with utmost satisfaction, so that, the reputation of your company should not be tarnished. I hope that your goodself will take prompt action how to proceed further in the interest of the company as well as the customers. I hope your company will take appropriate action promptly. Regards, D B.Ranga Mob.No. [protected] Delhi On Fri, Apr 3, 2015 at 3:05 PM, D B. RANGA (डी.बी. रंगा) <[protected]@indianoil.in> wrote: I had purchased a Vento Highline Car 1.6 MPI (MT) on 20.4.2011 from M/s Volkswagen Ring Road, Paschim Vihar, New Delhi bearing No. DL 8C NA 5454 bearing Chasis No. WVWC11600BT045741- Engine No. CLS 064736 after taking Car Loan from my employer i.e. Indian Oil Corporation Ltd. Noida, UP. After that, it was being serviced regularly from your authorized workshops. While coming from Karnal to Delhi on 30.3.15 on the way to Panipat, the radiator got damaged and the collant addidtive got leaked. Due to this, the car engine did not get started. After contacting Volkswagen service centre at Panipat, they informed that the radiator got damaged and be replaced. After replacing new radiator and other coil, plugs. The car did not get started. My car is parked at PP Autotek Pvt. Ltd., Near Toll Plaza, G.T. Road, Panipat. They informed me that the complete base engine will be replaced. It is stunned to note that due to radiator damage on the high way how such major damage occurred. It is beyond imagination. Since this car a world renowned, keeping in view, I purchased the said car. But in case due to small radiator problem how the complete base damage/melt due to overheat of vehicle can be happened. The workshop Manager informed me that for replacing the complete base engine, an amount of Rs. 4, 25, 000/- ( Four Lac twenty five thousand) would be involved for such damage. It gives wrong impression to others also while narrating, such happening about such incident, to my colleagues, friends, etc. In case such harassment is being faced by the customer, then why this renowned company is making such car whose radiator is of substandard quality. Due to this small radiator problem, a major problem is occurred. Such contention does not suffice to anybody. You are requested to please advise me and the workshop manager at his Mobile No. [protected]. Since the cost of this car at present is Rs. 4, 50, 000/-, therefore, question does not arise to spend Rs. 4, 25, 000/- for getting the said car repaired with huge amount. Hence, you are requested to please advise them to get such fault repaired with utmost satisfaction, so that, the reputation of your company should not be tarnished. I hope that your goodself will take prompt action how to proceed further in the interest of the company as well as the customers. I hope your company will take appropriate action promptly. Regards, D B.Ranga Mob.No. [protected] Delhi