[Resolved]  Volkswagen India — delay in repair

I am a regular customer of Volkswagon Gurugram(A unit of Triumph Auto Pvt. Ltd.). I have also taken their AMC. I have insured my car with United India insurance company Ltd. At the time of renewal of my insurance, i was told by insurer that in case of any mishap, the repairing would be done without any hustle and as soon as possible, if I renew from their service centre as we have tie up with some insurance companies. I was convinced and got renewed from their only.

I met an accident and my car got crashed from front and back on 19 April, 2019, Friday. I took my car to the workshop of Volkswagon Gurugram. I was told that the repairing will start only after survey by insurance company and my car would be given to me in 7 to 8 days. I agreed and left my car there for repairing. I called on 24 April and their representative told me that the claim approved by insurance company is for outside damage only. And when we will open the car there would be inner damage also. Now we will again take approval from insurance company and it will take minimum 10 more days. Insurance company do their survey as described by Volkswagon representatives and the survey must once for each and every part. I am facing a lot of problems without my car and the workshop is just passing the ball to the insurance company. Their service is below par and try to fool me every time I talked them.
Please look into the matter.
Thanks