Volkswagen India — Extended warranty denied by Volkswagen | |||
I purchased skoda rapid from senator motors, mumbai. At the time of purchase itself i opted for extended warranty for which senator motors has duly given me a debit note. Sometime after receipt of the car, senator motors closed down. I went to another dealer jmd auto for service. I informed the dealer that i have purchased the extended warranty. Their response caused me to become suspicious. I therefore sent scan copy of the invoice to jmd auto as well as customer care email ids of both skoda as well as volkswagen. All 3 did not respond to the email and 2 follow up emails. I have now received email from jmd auto saying that the standard warranty is over and that i should purchase extended warranty. This is clear fraudulent practice on the part of the company and its dealer. How can the company so shamelessly deny me something which i have already paid for. Was this information helpful? | |||
Volkswagen India customer support has been notified about the posted complaint. | |||
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+91 22 3313 7000 [Corp Office]
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This is just the beginning of your problems with Volkswagen and you might never receive any reply from them its their policy and culture to disrespect customers cheat and go into denial modes.
I have been facing this with Volkswagen who have ruined my car and is lying in their workshop since last six months and am not receiving any reply from them until and unless I pay up to them for the damages they have done to my vehicle.
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