Volkswagen India — Extended warranty denied by Volkswagen

Address:Pune, Maharashtra, 400095

I purchased skoda rapid from senator motors, mumbai. At the time of purchase itself i opted for extended warranty for which senator motors has duly given me a debit note.
Sometime after receipt of the car, senator motors closed down.
I went to another dealer jmd auto for service. I informed the dealer that i have purchased the extended warranty. Their response caused me to become suspicious. I therefore sent scan copy of the invoice to jmd auto as well as customer care email ids of both skoda as well as volkswagen. All 3 did not respond to the email and 2 follow up emails. I have now received email from jmd auto saying that the standard warranty is over and that i should purchase extended warranty.
This is clear fraudulent practice on the part of the company and its dealer. How can the company so shamelessly deny me something which i have already paid for.
Was this information helpful?
No (0)
Yes (0)
Volkswagen India customer support has been notified about the posted complaint.
Complaint comments 

Comments

Respected Sir

This is just the beginning of your problems with Volkswagen and you might never receive any reply from them its their policy and culture to disrespect customers cheat and go into denial modes.

I have been facing this with Volkswagen who have ruined my car and is lying in their workshop since last six months and am not receiving any reply from them until and unless I pay up to them for the damages they have done to my vehicle.

You can contact me at [protected]

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Volkswagen India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    62%
    Complaints
    2189
    Pending
    0
    Resolved
    1320
    Volkswagen India Phone
    +91 22 3313 7000 [Corp Office]
    Volkswagen India Address
    4th Floor, Silver Utopia, Cardinal Gracious Road, Chakala, Andheri East, Mumbai, Maharashtra, India - 400099
    View all Volkswagen India contact information