[Resolved] Volkswagen India — faulty diesel pump polo comfortline | |||
Hi team, Polo comfortline tn 04 ak 8451 Diesel pump not working. Car not starting. Dont know why this problem occurs in this model. Other cars of mine dont have this issue. Is this a manufacturing defect? I had left for service on sunday and agreed to replace the full set and pay the amount required though the parts rate was varying each time and was expensive. Promised delivery on 28sep2017. Now they say parts not reached from pune. My holiday plan is spoiled because of this misscommunication and false promise. I have been following up daily myself and in last minute they cooly respond parts not arrived. Why is that no service center has polo parts? Everytime customer has to wait this long for parts.? Regards, Deepak krishna Was this information helpful? | |||
Nov 7, 2017 Complaint marked as Resolved Volkswagen India customer support has been notified about the posted complaint. Verified Support Oct 07, 2017 Volkswagen India Customer Care's response Dear Sir/Ma’am, Greetings from Volkswagen Passenger cars! We value your association with our brand, and appreciate the time you have invested in sharing your feedback. We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website. In case there are any queries un addressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in We thank you for being our valuable customer. Assuring you our best services always. Yours’ Sincerely, Customer Care Volkswagen Passenger Cars India For Enquiries/ Complaints[protected] For Road Side Assistance[protected] /[protected] E-mail customer.[protected]@volkswagen.co.in. Website www.volkswagen.co.in | |||
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sir, please make it consumer compliant, as per my understanding, this problem occurred for ALL THE POLO vehicles, and Volkswagen try to cheat the people, please make the consumer court and sent the notice otherwise they will not do
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