Volkswagen India — fraud and theft on dealers part

Address:

Indore, Madhya Pradesh, 453771

We had a vw polo. Met an accident on september 2nd 2017 in indore where we are currently located. Car went to vw devas naka branch dealer for repair. Insurance people were called. The surveyor kept delaying the matter for 5 weeks. The vw person handling it mr. Abrar kept saying the delay is on surveyors part. No one said about parking charges untill the surveyor declared total loss. Surveyor was rude and dint pass on the report until he was paid money over and above around 22 nd october. Once the report was sent (After nearly 50 days) we were told the estimation report and parking in total was 62 thousand. We asked how can it be so much... This is a vw car parked for repair at vw branch only but we were told that insurance has declared that its a total loss hence the charges and if we wanted we could have parked it with us. We said we would have, had we been informed about it. After a complete delay of 2 months, complete mental harassment of chasing the surveyor and mr. Abrar at devas naka indore branch finally car went for auction and once sold the buyer came to the branch to pick the car up. First-62k of estimation and parking charges the buyer helped us bargain and brought it down to 38 k (So why 62?? Is this all not a fixed rate things. Is this like a vegetable in the market you bargain for??) with utter state of shock but still happy that it's not 62 k atleast we were ready to pay via cheque/neft. Second - the general manager and mr. Abrar said cheques and neft aren't acceptable.. Joke??. Who carries 38k cash??? Atm's too have limits. When we said fine in that case we'll have to speak to someone higher up at vw and ask about this policy they accepted neft. The buyer from the auction was with us... Third. Buyer checked the car and claimed parts of the car were missing... They were cut. Mr. Abraar said workers must have done it. So we asked then why charge parking if things aren't safe with them. On which he said he only asked the workers to in an emergency (Without our notice/permission???). Buyer said its an estimated 10 k parts which have been stolen from the car. I agreed to pay the buyer 10 k as asked by mr. Abraar on the understanding that from my 38k they'll minus 10 k. I asked mr. Abrar to make the bill of 38 k... Showing 10 k for stolen parts rest for parking and estimation charges. He disagreed and said will give a bill for 28k... Whyyyyyy.. I paid 38 k in total.. By now the buyer was getting restless so i agreed for 28 k bill and asked the buyer to write down on a paper about missing parts and 10 k payment and his name and contact details.. My car was on loan from kotak. After all was done. I applied for now and still waiting on it but another shock... Buyer called this morning to say few other parts were stolen by vw devas naka branch. September 2nd 2017 we met an accident... As though it was traumatic and till today - which is november 14th 2017 (2 months and 12 days around) we haven't got a car yet... Why did i buy a vw.. Coz i thought their customer service and services in general were good. From the day of purchasing our car from patel motors - vijay nagar indore. Till date.. It has been the biggest harassment and a nightmare for me and my family. So many other incidents, communications, things happened which one after another came as a shock for us from vw. Never expected that... Biggest... How can 62 k charges were reduced to 28k as on papers. How come 10k we were made to pay in cash and mr. Abraar and the gm at vw dewas naka indore covered up for the theft by not giving us the bill for 10k.? How come the surveyor took 5-6 weeks for a report which was passes on in a day after charging us commision in cash... (We were not aware of it and not ready for it later but things were held back intentionally) how come the buyer still claims few other parts missing (Though he just informed and isnt demanding any money for it) how come all this at a brand like vw. I feel miserable writing it down but in actual it's been more painful and heartbreaking.