[Resolved]  Volkswagen India — Fraud in servicing : mh02cz2015

Address:

KUN VOLKSWAGEN ALANDUR CHENNAI

Dear Volkswagen,

1. I the undersigned am the owner on Volkswagen Polo (MH02CZ2015).

2. As I’m serving in the Indian Armed Forces, we are seldom located at the same place, hence currently I’m in Chennai.

3. I was experiencing two issues with my car (MH02CZ2015), i.e

(a) Noise from the Axle, while turning.
(b) Noise and jerks in suspension.

4. For the a/m issues on 27 Jan 21 my car was picked up by KUN Volkswagen service center Alandur. On 02 Feb 21 the car was sent back post repair with a bill amount of Rs. 32, 805.54/-

5. To my horror and surprise the car was still making the same noises and was in similar condition the way it was sent for the repair. Further I refused to accept the car as it was not repaired at all.

6. My Car is still under repair and this speaks extremely poor about how Volkswagen is dealing with their customers.

7. The inconvenience caused by the extended servicing time and the FRAUD done has let my faith in Volkswagen go down completely. It is incumbentent on me to report this matter to the government authorities so that such instances do not occur with the civilians of our country.

(Malay Bohra)
Squadron Leader
Indian Air Force