[Resolved]  Volkswagen India — Frequent failing of abs and fuel injector

Address:

EVM MOTORS,TRIVANDRUM

Hello,

I am working as a class 1 officer @ govt of India and had been using vw vento(diesel tdi) from sep 2015.The car had been taken from ur showroom @ evm motors, by pass road, trivandrum, kerala.

Starting from 2017, the car had been experiencing several breakdown problems like many of its parts started to non function, especially abs and fuel injector.
While the first complaint came in the form of abs, when I had given the vehicle at evm motors, trivandrum, they said that 2 abs sensors had gone down and they need to replace it.i said ok and exactly 2 months after the replacement of the 2 sensors, the abs warning light again started to blink showing the faulty abs again!!!I don't know whether they had replaced the abs at all or VW has low quality abs sensors.but as a customer, I had paid for the abs sensors and after just 2 months the problem came again was just unacceptable for me..But I hadn't lodged a complaint that time.

In 2019, the car broke down again while I was going with my family due to fuel injector complaint and we had to wait for hours on road side with my new born baby, which was a huge embarassment for us.i had paid r.s.6000/- for getting the vehicle towed to the service center and again had to incur r.s.26000/- additional for replacing the faulty fuel injector.

Yesterday, just a year after replacing the fuel injector, the car again broke down due to faulty fuel injector stranding my family and baby once again on the middle of the road.It was a peak time of traffic and me and my family had to incur huge embarassment in front of public and police and my daughter was frightened.

Are you looting the customers by way of replacing faulty parts so that you can make the customer pay for you every year?..who will compensate the loss of my hard earned money and public humiliation faced by us??!!I had been using creta for 5 years and not even frequently using that vehicle as that of VW vento but still creta had shown no signs of any trouble whatsover.

I had just completed the service of the vehicle on August 2020.after 2 months of your meritorious service costing r.s.18000/- I had been on the road stranded..what kind of service and cars you provide??

I am so fed up of repairing the vehicle and the same problems happening again and again and you guys have some excuses all the time..I had been driving cars since 2006 and I am not a novice driver..

I hereby demand you that either you repair my car free of cost or else I will lodge a case with consumer court with all those bills and take it to social media with all those details and make sure no person will buy your vehicles anymore.

Car regno:KL-01-BU-8463
CUSTOMER NAME:SHILPA NAIR T.S.
The vehicle is at EVM motors, Trivandrum

Regards,

Arun Raj