[Resolved]  Volkswagen India — Giving wrong suggestion to customer

Address:

Valsad, Gujarat, 396191

Dear sir
I am using ur vehical since 5 years and i am getting my vehicle vento desiel mh-04-ex-5959 serviced in your service station of vapi that is automark motors pvt ltd - vapi -gujarat .
As per your service consultant and manager sunil bhai my vehicle had some problem related turbo and he said you have to change the full turbo unit which will be cost of rs150000
I said them to confirm twices and as per their talks they had confirmed twices
I then shifted my vehicle to global in thane your another service centre in mumbai and after checking the vehicle they said that it's the work of electric unit ot turbo and it cost near about rs 11000 and the work was done perfectly
I had again contacted to vapi service centre and discussed the above matter and their reply was that we had never done this work of turbo
My complaint is that is this your service that your service centre manager and consultant dose not have knowledge of vehicle or their intentions was to cheat us and we have to suffer for that if i had not taken second opinion i would have loss my huge money due to your wrong suggestion
I think this type o[censored]nqualified staff is threat for your company and as i have lost confidence in your company many other customers can lose so i request you to please take action and revert my complaint
My e-mail id - [protected]@gmail.com