Volkswagen India — malfunctioning and unethical behaviour

Address:

Kollam, Kerala

We are using 2013-november model volkswagen vento highline (Kl 02aq 9594). Last 4 years, we don't have any compliant. But before 6 months, they have called us for a pollution problem. After this, in one month (1st week of april) the coil warning light started to indicate due to some engine malfunctioning. Only 30000km is covered by the car and was in good condition before this pollution test. Thus we contacted the kollam service center and they told to replace one engine cylinder out of the four. It cost ₹23000. Also two abs were changed, which cost a total of ₹33000.
But after two weeks, again the same defect occurred and now they are telling to replace the 2nd cylinder.
As this complaints are due to your own manufacturing defects. I am not responsible for this. So i am not going to pay for it, as i cannot afford it. So you must repair it, as it's your responsibility. Maybe the remaining two cylinders may also show the same defects soon. This may leads to a more financial crisis for selecting your brand, i can't afford it.
You must return the vehicle in the good condition, as the problem occurred due to your own manufacturing defects.

G. Priyasunil
Mob: [protected]
Email: [protected]@gmail.com