[Resolved]  Volkswagen India — Misbehave and insulting type of attitude

Address:

Phoenix vw, pavangad ,calucut

I changed my abs sensor after am getting indication but with in a month got another indication for same issue. So i want to check whether it is the same abs sensor or any other. So i called calicut phoenix vw (Kozhikode vw kerala) on aug 2020 and booked they have given me 3rd sep 2020 for service. After that they postponed the date due to non availability of sensor to 28 sep 2020. They could have informed me when atleast one week before this matter. They postponed again for 25 days and when they called me on the day before the service date and told me that you can drop the car but for sensor changing and warranty claiming it will take 3days. Idont understand why three days. I told them i cannot take leave for three days in my company. They stick on that and i was forced to postponed the date for my convenience because they need min three days for this, so this time i choose a friday
So that i can take leave on friday and saturday bcoz one day i can save. Oct 9 was the last date i booked that is tomorrow, now they called me and said their place is under containment zone from 5th oct 2020 onwards so they are closed for one or two weeks, they will call once it is open. She doesn't have time to explain it completely seems like she was busy. I asked her when will you call, or will give the next date once it is open, she was not ready to hear what your valuable customer wants to say and in hurry she said you will get a call suddenly disconnected. What would be the image or feelings of you customers when these types of responses came from an authorised vw showroom.
Now my doubt are
1) is three days really needs to change an abs sensor under warranty.
2) why they are not informing these delays once it is confirmed so that i can go to next district and take the service there.
3) if a customer is waiting for more than 45 days why these people not giving respect or atleast showing so courtesy to hear what they want to hear.
4) please give an answer for this matter at the earliest, because i still believe that vw is a company which they taken care their customers very well.