[Resolved] Volkswagen India — Negligence

Goutham KriZna EJ

from Bengaluru, Karnataka

Address:	Kozhikode, Kerala, 673021
Website:	Volkswagen IND Pvt

I recently Gv my car for its 45000 km service ..My car's condition is worse now ..I changed its intercooler from the showroom to avoid the unnecessary noise now the noise is even more .My car got scratches on its rooftop as well as in d door..
I called the costomer care a couple of times and told the grievance ..I dint get any kind of response..From their side..
What is this called ???
Is this the way the so called German company Volkswagen handle their customers???I want my car fixed any actions on this negligence as soon as possible or else I'll go to the consumer forum
I bought Volkswagen cauz of its brand value and luxury ..If that was not the matter I could have bought maruthi Suzuki..
And Volkswagen service is even worse than maruthi Suzuki.

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Feb 14, 2017

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Jan 07, 2017

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in

Verified Support

Jan 14, 2017

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your feedback dated 03rd Jan, 2017.

We have not received any response to our request dated 07th Jan, 2017 for sharing with us your car registration no. & contact details in order to enable us to address to your Query/Concern.

We understand, your concern is resolved and performance of your vehicle is meeting your utmost satisfaction.

In case of any further support of clarification please feel free to contact us at customer.[protected]@volkswagen.co.in or[protected].

We value your association with us, assuring you our best services always.

Yours’ Sincerely,
Customer Care
Volkswagen Passenger Cars India