[Resolved]  Volkswagen India — not a proper service

Address:Surat, Gujarat, 394210

Since last half hour I’m sitting in their workshop to keep mine car in service but till yet no one had attend me cause . Their is no employee in the service station . Though the service timings are from 9:30 am but till yet no one had come. And even though I way on highway and I had called the company person for help but they didn’t respond anything. They just give a mouth of word they won’t get up to their mark and the worst service provide by them still now by any of the company . We have Toyota company car they treat their customers as their family members but in Volkswagen for every service we need to fight with them and they just delay their works the worst customer feedback
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Jun 23, 2018
Complaint marked as Resolved 
Volkswagen India customer support has been notified about the posted complaint.
Verified Support
May 23, 2018
Volkswagen India Customer Care's response
Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your Car registration no and Contact number. in order to enable us to address your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,
Customer Care
Volkswagen Passenger Cars India
For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
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