Volkswagen India — Oil consumption problem | |||||
Hello this is vaibhav kapoor from new delhi, I bought Volkswagen polo in May 2015 and from next month only the engine oil is reducing. First time(6000km) in June I paid rs1000 for 1ltr. Oil and the company reply was that its normal. Second time(10600km) in December i faced the same problem. They kept my car for more then 8 days, and there was no result, they were not able to find what the problem is. Finally the company again topup 1.5 ltr. Oil n asked me for the money for that which I refused to give. Then they said we have updated the softwares n will see if the problem persists after 1000 km. Now yesterday ( 6 Jan 2016, 11972km) I again went with same problem n they have kept my car n promised to solve it in one day. And today they are calling n sayng we are still checking. They told me that this is the first car having this problem whereas I checked on Google there is a person named Rohit had same problem in polo bought in 2012 same issue with same service center (Moti Nagar new delhi) I am very much disappointed with such a big n reputed company. I spent around 8 lakhs n from the beginning I am having problems like I have bought a second hand car. Pls see towards the problem n I want this to be solved as soon as possible. Was this information helpful? | |||||
7 Comments | |||||
Comments
I have same issue ...join me we will fight mail me [protected]@gmail.com
Reply
my car is in service centre for about 10days
Hello,
Its been 9 days my car is in service center moti nagar, new delhi, my car no. is (DL 10 CC 4254) and i have not receive any valid reason and any valid result for the problem. Sometimes they say they have found the problem any they are replacing the parts and they receive the approval from VW also, then next day they say we have not receive the approval and VW says to install all the engine parts again and recheck the problem may be the problem get resolve by reinstalling the parts. Daily they change their statement and ask me for more day to resolve finally. Please let me know have i purchased the new car from the showroom or second hand car of 7, 80, 000 rs. Have i purchased the car to give it to the service center or for my use. I am suffering the problem from the next month of purchasing the car and now itz 6 to 7 months the problem is not resolved, even they don't know whats the problem is. Please revert me asap.
Its been 9 days my car is in service center moti nagar, new delhi, my car no. is (DL 10 CC 4254) and i have not receive any valid reason and any valid result for the problem. Sometimes they say they have found the problem any they are replacing the parts and they receive the approval from VW also, then next day they say we have not receive the approval and VW says to install all the engine parts again and recheck the problem may be the problem get resolve by reinstalling the parts. Daily they change their statement and ask me for more day to resolve finally. Please let me know have i purchased the new car from the showroom or second hand car of 7, 80, 000 rs. Have i purchased the car to give it to the service center or for my use. I am suffering the problem from the next month of purchasing the car and now itz 6 to 7 months the problem is not resolved, even they don't know whats the problem is. Please revert me asap.
bach k rahna,
y जिनके मोबाइल नम्बर - ९५६०६३२६६२, ९७१८४६०१४२ है, जिस अकाउंट में उन्हों ने रूपये टांस्फर कराये है आईसीआईसीआई बैंक अकाउंट नम्बर - ०२५३०१५८९५१० है, आप से निवेदन है उचित कारवाही करे, क्यों की ये लाखो लोगो की डेली ठगी कर रहे है, पुलिस कोम्प्लेन की कॉपी आप को मेल भी की हुए है !. aap log bhi bach k rahe, , , , ye farji site hai...
y जिनके मोबाइल नम्बर - ९५६०६३२६६२, ९७१८४६०१४२ है, जिस अकाउंट में उन्हों ने रूपये टांस्फर कराये है आईसीआईसीआई बैंक अकाउंट नम्बर - ०२५३०१५८९५१० है, आप से निवेदन है उचित कारवाही करे, क्यों की ये लाखो लोगो की डेली ठगी कर रहे है, पुलिस कोम्प्लेन की कॉपी आप को मेल भी की हुए है !. aap log bhi bach k rahe, , , , ye farji site hai...
Reminder 20 days still no confirmation
Dear Sir/Ma’am,
Thank you for sharing feedback, we understand your query has been resolved.
We thank you for being our valuable customer. Assuring you our best services always.
Sincerely,
Volkswagen Customer Care
For Enquiries/ Complaints[protected] /[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in
Thank you for sharing feedback, we understand your query has been resolved.
We thank you for being our valuable customer. Assuring you our best services always.
Sincerely,
Volkswagen Customer Care
For Enquiries/ Complaints[protected] /[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in
62%
Complaints
2189
Pending
0
Resolved
1320
+91 22 3313 7000 [Corp Office]
4th Floor, Silver Utopia, Cardinal Gracious Road, Chakala, Andheri East, Mumbai, Maharashtra, India - 400099
View all Volkswagen India contact information