[Resolved]  Volkswagen India — Parts & after sales service

Address:	401107
Website:	VOLKSWAGEN

Respected body of volkswagen group

I am writing this mail after a lot of contemplation. I won't mince words to tell you that i am an extremely dis-satisfied customer right now.

I have always been an ardent fan of volkswagen and the proof is that i own a polo tdi registration number mh 04 gj 7836. Even as i type, i am confused if made the right decision on buying it and the other thought - did volkswagen actually live up to a fan's expectations!

To begin with-
I fail to understand how would a car which is as new as 27 months old have such grave problems! I understand the procedure of regular yearly servicing. Depending up on the running of your vehicle, the wear & tear is gauged. We are charged a bomb for the yearly maintenance. But if your competitors (Who are way below the standard of german engineering) are giving confident guarantee of three years, it’s time for you guys to start thinking.

On the un-fateful morning of friday july 15th at 3.45 am... (Read it correctly) my volkswagen polo breaks down in the middle of the road. I would say it’s normal for an old car to break down but weird if it’s just 27 month old and to top it off its the german giant - volkswagen. The worse follows - the roadside assistance number on the mobile application & on the website is not functional. So we all should know that the roadside assistance is not 24x7. I struggle on my own because assistance is denied!!

The next day i manage to take my volkswagen polo to the service centre in mira-road. After initial analysis, it’s found that the fault is with the battery. Senior supervisor tells me that battery life of any brand - vw or market owned is just two years!! Which i fall short to comprehend because another friend of mine who owns a volkswagen vento has been driving it without battery change for four years!! Also attached is an article which enlightens you of average battery life of a car battery.

https://www. Google.Co.In/? Gfe_rd=cr&ei=itikv9_lmoft8gejklgodg&gws_rd=ssl#q=average+battery+life+of+car
This should prove it. All the articles state average life as 4 years & not 2.

My ordeal doesn’t end here…after leaving the car at the service centre for complete car check; i get the shock of my life. The customer rep calls to inform me that the alternator (Part that my car battery connects to) is faulty. I don’t believe this as i still have complete faith in my favorite car makers - volkswagen. How can they make a part that is so week that it lasts only 27 months!!

So the question here is either i am being taken for a ride by the service management at the mira road service centre or volkswagen. (Sorry to say) if i believe the service managers there, then volkswagen should inform the buyers about the weak links in their so-called impregnable technology. And if the service management at the mira road service centre is fooling me, then please have it rectified. Either ways, i am the one suffering emotionally, mentally & financially.

Please find a solution to it as i plan to take this up to the highest authority. It’s not a threat but if i have to strategize a legal action, take it to the media, micro-blog it or even if i have to write to head of the company out there in germany on this one - trust me, i will do it.

Hope you restore my trust back in my favorite brand.