[Resolved] Volkswagen India — passat 2012 model

Tejac1

from Bhattiprolu, Andhra Pradesh

Address:

Hyderabad, Andhra Pradesh, 500032

My car is met with an accident on august 12th. And damaged parts of my car are right head lamp, right fender, bumper, right fog lamp and right alloy wheel. They took four months for repair and till date they didn’t deliver my car and every day they are telling me same thing tomorrow. Yesterday i went to the service center and they raised a new complaint that gearbox is not working properly reverse gear is not working and that part costs 1.3lks my car went
For general service a month the accident then my car was perfectly alright. Now they are saying we should change the part so that we can move the vehicle and that too after 4 months they are saying. My car is in pps motors hyderabad

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Jan 16, 2018

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2017

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in

Verified Support

Dec 09, 2017

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your feedback dated 01 Dec, 2017.

We have not received any response to our request dated 01 Dec, 2017 for sharing with us your car registration no. & contact details in order to enable us to address to your Query/Concern.

We understand, your concern is resolved and performance of your vehicle is meeting your utmost satisfaction.

In case of any further support of clarification please feel free to contact us at customer.[protected]@volkswagen.co.in or[protected].

We value your association with us, assuring you our best services always.

Yours’ Sincerely,
Customer Care
Volkswagen Passenger Cars India