Volkswagen India — pathetic customer service. Stuff stolen from the car

Address:

Chandigarh, Punjab

Dear Team This is something that is really disheartening that your staff is not at all co-operative and this kind of customer sevice is really pathetic. The incident is that i booked an appointment for the engine light sign at my display and it took 30 minutes for you to get me connected to the service advisor. he said you may leave and we will dop you to the mall which is 2 kms away on company vehicle. the receptionist said sir the vehicle is not available you have to wait for 15-20 mins. Or elase we can drop you in your own vehicle. Pathetic ... poor customer service. The worst part is that the driver who came out with my car said that i am not the driver ... i am head of the washing department of this service station. I told him that i am running late to the office and he said that dont worry all your stuff will be saved. I was informed that some part of the vehicle was malfunctioned and it will come in 15 DAYS. IS THAT VOLKSWAGEN ????? 15 days. ... take this piece of back. First there was a parking light issue (ting ting), , , then AC issue... and now this engine part. I am not free to visit your loot station every other day. BIGGEST MISTAKE EVER TO BUY POLO. I went to collect my car and Vijesh the service advisor said please check your belongings. OH MY GOD. A bottle of whisky missing. THIEVES YOU ALL ARE First the issue not resolved, and now you started stealing things out of customers car. He called a guy there and he promptly said YES we have kept it in the almirah (why almirah ... customers's partial stuff in your almirah) That was such a foolish answer. There were 3 in the car and only 2 were handed over to me. Vijesh went with the same guy in the corner and came back saying NO sir we do not have it here and indeed I told the driver as well who dropped me that there are 3 in the car. Vijesh knew that it was missing however he was trying to avoid talking to me. I told him to look for it and revert. Even if you do not get it, call me and let me know. BUT WHY WOULD HE. AFTER ALL HE WORKS FOR THIS FOOLISH BRAND VOLKSWAGEN. Dear Team I wish to escalate this matter and I would NEVER EVER buy polo. Also I am marking this email to you Mr Vikas (from yes bank) who has recently booked a car from you guys. VIKAS BUY THIS AT YOUR OWN RISK. THEY are thieves. Another cc to Jasbir from Chogori India. Planning to buy 6 vehicles for commercial use. Sir this is a faulty brand. Absolute pathetic service. Thieves on top of that. Just take care of your wallet when you go to see the sales guys. I wonder they would steal that as well. I do not wish to speak to anyone from the local team Please escalate this. Stop Stealing. Would put this on my facebook as well. Really pissed off with your services. A dissatisfied customer. Punjeet ([protected]) The car stands unde my Dad's name PRITPAL SINGH this piece of junk is numbered as PB 65 V 0168