[Resolved]  Volkswagen India — Pathetic Service, Aftersales and No followups

Address:

New Delhi, Delhi

I purchased polo diesel 1.2 TDI from VW North Delhi on August 2013. From the start I have been cheated by showroon, the sales personal with the incomplete and incorrect information. However, I still went ahead and bought the car thinking at least the Company has some reputation and will work its way to mend my experience to better one. I took the Fully loaded offer from VW which included 3 years of insurance from Bajaj which has a tie up with VW. Howewver, now 1 year is completing and no one has called till now to ask me for renewing the insurance. I had to followup with the team in the showroom as when I talked to them, they simply refused to add the 0 Dep addon in my policy stating I had taken 2 claims on my policy in previous year. Also, they are asking me to drop in the claim amout check with them and the Bajaj agent is rude when I asked them to take the cheque from me. Sales dept. is full of cheats and provides just imcomplete information in order to secure the bookings. VW has stooped to new lows for securing the sales in India. I just hope the company should be charged with fradulent activites by Govt agencies so that the higher Mgt. in europe comes to know what the indian counterparts are upto. Not at all thankful to the Company in any way.