[Resolved] Volkswagen India — Pathetic service & fake commitment

sunituni

from Mumbai, Maharashtra

Address:

411026

Very pathetic after market service. I fix service appointment for my vw polo 1.2 comfortline to b. U. Bhandari service centre at wakad, pune for resolving running maintenance. As per their sms through conformation i reached the place 10 minutes before & met with one mr. Tushar shelkar (As per mentioned in the sms) but the person not ready to make my job card & he said that my car appointment was not showing in his appointment list & he kept me in waiting (Internal dispute between service staffs). Finally another person appointed for my job card (Anil kamble) but the whole activity taken more than 2 hours for just make a job card. The person committed me to deliver my car on 2nd day (06th oct 16). Today is 08th oct 16 still i did not received my car. Everyday i am getting the same story of fake commitment and the latest one is 10th oct 16. This guys are really spoiled my week end tour plan & ruining the german brand.

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Feb 22, 2017

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Jan 14, 2017

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in

Verified Support

Jan 21, 2017

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your feedback dated…8 Oct'17

We have not received any response to our request dated 14 jan'17 for sharing with us your car registration no. & contact details in order to enable us to address to your Query/Concern.

We understand, your concern is resolved and performance of your vehicle is meeting your utmost satisfaction.

In case of any further support of clarification please feel free to contact us at customer.[protected]@volkswagen.co.in or[protected].

We value your association with us, assuring you our best services always.

Yours’ Sincerely,
Customer Care
Volkswagen Passenger Cars India