Volkswagen India — Persistent battery draining out.

Address:	Tirunelveli, Tamil Nadu, 629003
Website:	www.volkswagen.co.in

VEHICLE NO: TN 74 AK – 0156, OWNER: VANDHANA ASHOK DEALER: M/S. SUSEE AUTOMOTIVE, TIRUNELVELI, TAMILNADU. Note: Vehicle is at Nagercoil and safe in the porch, not in rain I have purchased a new POLO, Comfort line Petrol car, 2015 model in March 2015. I am sparingly using my vehicle and so far driven less than 4000 Kms. Within three months of delivery of vehicle, my vehicle has starting problem due to discharge of battery power if not used/kept idle for more than a week period. On several occasion I could not use the vehicle due to above problem and created mental agony and each time with help of other battery (by paying money) the vehicle was started and used. The dealer was informed all the time and vehicle was taken to dealer thrice which is 85km from my residence on one direction. Your service personnel has certified each time that vehicle is in good condition. After repeated incidents, your dealer has finally changed the original battery and provide a new battery through. Exide dealer, a month back. Now the problem continues as I could not use the vehicle for 10 days in last month & put in idle condition. On 10th day the vehicle has shown same problem of total battery discharge ie on 26th November 2015 and intimated the dealer’s Service Engineer. Since no response other than a call, on 27th I have got started the vehicle by using another battery, and driven the vehicle for ½ hour and parked. Totay, exactly after Six days( 4.12.2015), I have faced same problem and could not use the vehicle. I strongly doubts, there is some manufacturing defects in the vehicle and hence the problem continuous. For further checking let, I may be provided with alternate vehicle till problem is solved. Please send your company expert to sort out the problem. I may be replaced with new vehicle without extra cost. Request for immediate action within 15 days. Thanking you, ( Vandhana Ashok)