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Dear vw team I have raised a concern yesterday regarding complaint (Ccr84651 complaint no) of my car up15as7191 in which i have raised some fishy thing happening in delhi metropolitan workshop mathura road where my car was gone some minor issue of puck up which they took almost 6days to identify and after my complaint they started action and promised to deliver my car today! I have called mr ashvin vij vp service at [protected] in the morning at 9.40am today to understand the status of my car he told me sir your car is absolutely fine now you can do online payment and our driver will drop your car at your residence as you are not in delhi. But i want to share my experience the car which i dropped on 15th april 2017 has only pick up related problem but i was shocked when today after making the entire payment of rs 17966/ via credit card payment american express the car came to my house at 2pm today where my father/mother/wife has witnessed unusual noise coming from engine which was not there so they have recorded that noise and also clicked photograph which i am attaching for your kind perusal! When i given my car at workshop there was no such noise which was witnessed by mr negi who do test drive at this workshop because of so much noise in my car engine i have denied to accept my car today and when i spoken to mr ashvin he talk to my like that as i have done some crime by not accepting my car! I am writing this because since 15th april 2017 10.15am volkswagen delhi metropolitan responsible for all damages physical/electrical/mechanical whatsoever it is i have already paid amount for which they have send me bill but i have not taken delivery nor i have signed any satisfactory document because my car was not handle with care in delhi metropolitan workshop due to which there is a unusual noise in engine of my car! I request you to take immediate action as i am facing harassment and mental stress due to this because i am alone in jaipur and my family is there in delhi and if something happened to me bacause of this stress the entire blame is on volkswagen delhi metropolitian managed by frontier pvt ltd and also volkswagen india/germany! I am facing huge loss by travelling daily in cab as i have no other vehicle at jaipur and the car which workshop has provided me is lying at my delhi home which i cannot drive outside delhi so that car is of no use! Its been almost 7days now struggling to get back my car and its height now that such a senior person of workshop is playing dirty game with me by taking advantage of my as i am sitting in jaipur these guys have done something fishy with my engine parts. Now i have decided i will not pick my car till the time it will be in same condition in which i have given there was no noise from engine when i dropped my car on 15th april 2017 at 10.15 am and now when these guys came to drop today my car at home has unusual noise. For your convienence i am attaching photos and video for you guys to analyse the situation I urge and request higher official to take strict action agianst these fraud workshop which is creating negative impression in customer mind for vw! Warm regards Yogesh anand [protected] [protected] Was this information helpful? | |||
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Volkswagen India customer support has been notified about the posted complaint. | |||
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You seem to be lucky they say that they have identified the problem for drop in pick up if the engine is knocking or making sounds there is a major problem in your car and they will make you run the car by doing adjustments until you get a major fault in the engine that will need replacement have already gone through this attitude of Volkswagen
Yours is not an isolated complain regarding negligence and unprofessional and indifferent attitude of Volkswagen it starts right from the senior level management. The company thinks just because its a big cooperate brand and none o[censored]s Indians would waste time to take them to task they behave in this manner and provide us with substandard products poor cheat service I am having proof of their cheating and fraud committed toward me. They have given to me a vehicle with defective parts which they neglected or could not detect or did not change on purpose so that my car could be ruined to a state of beyond reasonable and viable responsible financial repairs Since last six months my vehicle is lying with their service center and there is not a word of response in spite of sending them legal notice. They cannot reply as they know what fraud they have committed
How rightfully in other countries put their MD behind bars for cheating here the process is long but I am filing case against Volkswagen as I have enough evidence to prove their fraud and cheating.
Support from Indian citizens like you who can quote their similar experiences would be a real added advantage to teach these MNC a lesson. Please feel free to contact me.
Aspi Pooniwala
[protected]